Refund and Cancellation Policy
Thank you for choosing 2moonsai.com. We strive to provide exceptional products/services and your satisfaction is our priority. Please review our refund and cancellation policy carefully before making a purchase.
Refunds:
As a policy, 2moonsai.com does not offer refunds for subscription fees once payment is processed. All subscription fees are non-refundable. We believe in the value of our services and stand behind them.
Cancellation:
You may cancel your subscription at any time, and you will continue to have access to the service through the end of your billing period. However, 2moonsai.com does not prorate any portion of your subscription fee if you cancel before the end of your current billing period.
How to Cancel:
You can cancel your subscription by logging into your account and following the cancellation instructions. If you need assistance, please contact our customer support team at hi@2moonsai.com
No Obligation:
By subscribing to 2moonsai.com, you acknowledge and agree that there is no obligation on 2moonsai.com to issue refunds for any reason, including, but not limited to, dissatisfaction with the service or cancellation of your subscription.
Contact Us:
If you have any questions about our refund and cancellation policy, please contact us at hi@2moonsai.com
Architect AI:
Risk-Free 7-Day Money-Back Guarantee
We are confident you'll love the Architect AI Tool! If you're not satisfied within the first 7 days, we’ll give you a full refund—no questions asked. To ensure fairness, the guarantee is valid for accounts with usage up to 25 renders during the trial period. This allows you to explore the tool’s potential while maintaining eligibility for the refund.
Account Termination Due to Policy Violation
Accounts found to be involved in the creation, generation, or sharing of inappropriate or prohibited content—including but not limited to explicit NSFW material, content involving children, or any imagery that violates our ethical guidelines—will be terminated immediately.
No refunds will be issued for any remaining balance, subscriptions, or unused credits in such cases. We maintain a zero-tolerance policy for this type of behavior to ensure a safe and respectful environment for all users.
By using our platform, you acknowledge and agree to these terms. Violating this policy will result in forfeiture of all funds paid as part of the penalty for non-compliance.
For any questions regarding this policy, please contact us at hi@2moonsai.com
Content created on 2MoonsAI.com
All images and content created by users cannot be deleted once submitted.
Such content will remain the property of our website as per our terms of service.
Policy Updates:
2moonsai.com reserves the right to amend or update this policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
By making a purchase with 2moonsai.com, you acknowledge and agree to abide by the terms and conditions outlined in this refund and cancellation policy.