Future Customer Service AI Automation
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A recent article from McKinsey & Company discusses the future of work throughout the world, focusing on the impact of generative AI. It predicts that by 2030, up to 30% of hours currently worked could be automated, accelerated by generative AI. However, this technology is more likely to enhance the work of STEM, creative, and business professionals rather than eliminate jobs. The sectors most likely to be affected are office support, customer service, and food service. Their research also talks about the need for workforce development and hiring for skills rather than credentials. Step 2: Implications for New Graduates and Early-Career Individuals Skill Development: New graduates and early-career individuals should focus on acquiring skills that are less likely to be automated, such as; - creativity, - problem-solving, and - emotional intelligence STEM Fields: Those in STEM fields are likely to see their work enhanced rather than replaced by generative AI, making these careers more secure in the long term. Adaptability: The ability to adapt and learn new skills will be crucial as the job landscape changes due to technological advancements.
AI analyzing a list of repetitive tasks, sorting them by routine, with accounting, translation, and customer service icons floating nearby, cinematic lighting, --ar 8:5
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