Future Customer Service AI Automation

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Create an abstract visual for the future of AI in designing, marketing, logistics, manufacturing, and delivering customer experiences

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handwritten sign that says "AI will not take your job"

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Happy customer service Artificial Intelligence in white background. --ar 16:9 --v 5.2 --s 150

Concept of online customer support, telemarketing, consulting, call center and assistance. Customer service landing page.

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black female work-at-home customer service agent --ar 16:9

Application of AI in marketing, designing, logistics and customer experience

AI-powered tools helping insurance customer service handle a complaint

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A recent article from McKinsey & Company discusses the future of work throughout the world, focusing on the impact of generative AI. It predicts that by 2030, up to 30% of hours currently worked could be automated, accelerated by generative AI. However, this technology is more likely to enhance the work of STEM, creative, and business professionals rather than eliminate jobs. The sectors most likely to be affected are office support, customer service, and food service. Their research also talks about the need for workforce development and hiring for skills rather than credentials. Step 2: Implications for New Graduates and Early-Career Individuals Skill Development: New graduates and early-career individuals should focus on acquiring skills that are less likely to be automated, such as; - creativity, - problem-solving, and - emotional intelligence STEM Fields: Those in STEM fields are likely to see their work enhanced rather than replaced by generative AI, making these careers more secure in the long term. Adaptability: The ability to adapt and learn new skills will be crucial as the job landscape changes due to technological advancements.